Issues loading devices in RAM Web Tracking

Incident Report for RAM Tracking

Resolved

This incident has been resolved.
Posted Jul 19, 2024 - 11:55 UTC

Monitoring

We have successfully resolved the issue and vehicles are now appearing correctly. Vehicles might only update after the next driving or ignition event because of data caching
Posted Jul 19, 2024 - 11:25 UTC

Investigating

We are still experiencing issues returning a list of vehicles and are working on fix
Posted Jul 19, 2024 - 10:07 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 19, 2024 - 09:58 UTC

Identified

We have identified the issue where a vehicles are not appearing in the front end. We are investigating the issue
Posted Jul 19, 2024 - 09:58 UTC

Investigating

We are currently investigating this issue.
Posted Jul 19, 2024 - 09:43 UTC
This incident affected: RAM Tracking (Tracking Website & Reporting, Tracking App).